Career Information:
Job Title:
Inside Sales Representative for our Kent, Northeast Ohio location as well as our Cincinnati, Soutwest Ohio location.
The office in Kent is located at 4658 Crystal Parkway, Kent, Ohio 44240
The office in Cincinnati is located at 9206 Port Union Rialto Rd, West Chester, Ohio 45069
Experience Required:
None, but some sales or customer service experience preferred.
Position Type and Hours:
Full Time (Monday-Friday, 8:00 am to 5:00 pm)
Documents Required to Apply:
Resume
If you are applying for our Kent, Ohio facility, please send a copy of your resume to Geoff Siess at gsiess@industrialtube.com
If you are applying for our Cincinnati, Ohio facility, please send a copy of your resume to Damon Gaynor at dgaynor@industrialtube.com
Job Description:
Role and Responsibilities:
- Act as the internal account coordinator for assigned accounts.
- Grow new accounts and implement plans for growth in existing accounts.
- Consultative selling and customer service skills.
- Provide quotes and follow up, order entry into the order fulfillment system to initiate the sales/ distribution process.
- Continually provide feedback on sales opportunities to branch management and Outside Sales.
- Ensure delivery of customer orders on a timely basis, and with the highest possible level of quality and service.
- Coordinate with appropriate departments in the resolution of customer complaints regarding damaged or incorrect material, or delivery problems.
- Provide customers with a personalized level of customer service that reinforces the importance of customer satisfaction.
- Continually learning I.T.S. products to better serve customers.
- Awareness of competitor strategies and pricing.
- Listening to customer needs.
- Exhibit effective communication skills, drive, and self-motivation.
- Have a strong working knowledge of Microsoft Office products.
- Be prepared for team meetings.
- Develop long term, sustainable relationships with customers.
- Be proactive by cross-selling and parallel selling.
- Represent Industrial Tube & Steel Corporation with integrity, professionalism, and honesty.
- Strong typing skills and computer knowledge
- Deals well with fast-paced and high energy environments